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Before implementing Guide Designer, PPC’s HR department faced a time-consuming process for handling daily tasks, such as processing 200 sickness requests, managing capacity, and handling document approvals.
These tasks required a lengthy development cycle using BPMN software, taking around 2-3 months just to develop the front-end features.
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Developing features on their platform using traditional methods was costly and time-intensive. For each feature, PPC needed to allocate significant resources:X2 Developers at €7,000 each for 2.5 months = €35,000
Scrum Manager at 25% of time for 2.5 months = €4,375
Account Manager at 25% of time for 2.5 months = €4,375
QA at 50% of time for 2.5 months = €5,000
The total cost for developing a single feature was €48,760, with additional post-implementation support costing €12,190. This brought the total feature cost to €60,950.
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Given the resource-intensive nature of their workflows, the company was unable to scale their operations quickly or efficiently, often requiring extended periods for each project implementation.
With the introduction of Guide Designer, PPC significantly streamlined their development process. By automating and simplifying the feature-building workflow, PPC reduced the time and cost required to develop new features, improving the overall agility of the company.
Post-Guide Designer Costs
After implementing Guide Designer, the resources needed for project completion were dramatically reduced:
Account Manager: 3 weeks at 50% = €2,600
Technical Support: 25% of time = €1,750
Total post-implementation cost = €4,350
This was a significant reduction compared to the previous project costs, yielding a savings of €56,600 per feature.
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Guide Designer allowed PPC to significantly cut down the time and resources spent on developing new features. By automating the process, the company could now develop multiple workflows for each customer in less time, maximizing their team's capacity.
Given that each feature development now costs €4,350, the savings from the previous method of €56,600 resulted in a savings of €141,500 per customer over the course of a year. With 8-10 customers, this meant total savings of up to €1,273,500 annually.
The implementation of Guide Designer allowed PPC to boost the capacity of their account managers. Before, the technical team could only handle around 22.5 projects per year (2.5 flows per customer for 9 customers). With Guide Designer, the same 4 account managers could now manage up to 48 flows per year, effectively doubling their capacity to serve more clients with minimal added costs.
This case study illustrates how PPC’s adoption of Guide Designer not only reduced the development cost but also boosted their operational efficiency, allowing for faster growth and greater scalability in serving more clients without a proportional increase in costs.
